Shipping & Delivery Policy

1. Overview

At Partytjie, most of our products are custom-designed and made to order. This means your order may require design, artwork approval and production before it is ready to be shipped.

Please read this Shipping & Delivery Policy carefully before placing your order.

By placing an order with Partytjie, you acknowledge that production time and delivery time are separate and that both may affect when you receive your order.

2. Production Time

Because our products are personalised, production does not always begin immediately after an order is placed.

Where artwork approval is required, production will generally begin only once:

• all required information has been received;

• any requested images, logos, wording or design details have been supplied;

• the final artwork has been approved by you; and

• payment has been successfully received or confirmed.

Any estimated turnaround time should therefore be calculated from the date on which all of the above requirements have been completed.

Delays in supplying information, approving artwork or making payment may delay production and delivery.

3. Estimated Turnaround Times

Production times vary depending on the product, quantity, level of customisation and our current production schedule.

Any turnaround time provided on our website or communicated to you is an estimate unless we expressly confirm a specific completion or delivery date.

During busy periods, large orders or peak event seasons, production may take longer than usual.

If you require an order by a specific date, please contact us before placing your order so that we can confirm whether the requested timeframe is possible.

4. Urgent Orders

Urgent or rush orders may be available depending on production capacity.

Additional rush fees may apply where an order requires accelerated design, printing or production.

Please contact us before placing an urgent order to confirm availability.

Partytjie cannot guarantee an urgent turnaround unless the required date has been specifically agreed with us.

5. Delivery Areas

Partytjie delivers within South Africa using selected courier or delivery service providers.

Delivery availability and pricing may depend on your delivery address.

If we are unable to deliver to your location using our standard delivery service, we will contact you to discuss alternative arrangements where possible.

6. Delivery Charges

Delivery charges will be calculated or displayed during checkout where applicable.

Delivery fees may vary based on:

• your delivery location;

• parcel size and weight;

• quantity ordered;

• delivery method; and

• any special delivery requirements.

Any additional delivery charges required after checkout will be communicated to you before shipment.

7. Courier Delivery Times

Courier delivery times begin once your completed order has been handed over to the courier.

Courier delivery time does not include design or production time.

Delivery times vary depending on the destination and courier service used.

Any delivery estimate provided by Partytjie or a courier is an estimate and may be affected by circumstances outside our direct control.

These may include:

• courier delays;

• traffic disruptions;

• severe weather;

• strikes;

• public holidays;

• incorrect delivery details;

• high courier volumes; or

• other unforeseen circumstances.

8. Tracking Information

Where tracking is available, tracking information may be provided once your order has been dispatched.

Please allow reasonable time for courier tracking systems to update after collection.

If you have not received tracking information and believe your order has already been dispatched, please contact us.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your address includes all relevant information, including:

• street address;

• suburb;

• city or town;

• province;

• postal code;

• recipient name; and

• contact number.

Partytjie will not be responsible for delays caused by incorrect, incomplete or outdated delivery information supplied by the customer.

If an order needs to be redirected or redelivered because incorrect information was supplied, additional courier charges may apply.

10. Someone Must Be Available to Receive the Order

Please ensure that someone is available at the delivery address to receive the parcel where required.

If delivery is unsuccessful because nobody is available, the courier may attempt redelivery or return the parcel.

Additional delivery charges arising from failed delivery attempts may be charged to the customer where reasonable.

11. Event Dates

If your order is required for a birthday, wedding, corporate event or other specific occasion, please provide the event date when placing your order or communicating with us.

We recommend placing personalised orders well in advance to allow sufficient time for:

• design;

• artwork approval;

• production;

• quality checking; and

• delivery.

Providing an event date does not automatically guarantee delivery before that date unless we have expressly confirmed the required delivery deadline.

Partytjie is not responsible for missed event dates where delays result from late artwork approval, incomplete information, courier delays or other circumstances outside our reasonable control.

12. Order Delays

If we become aware of a material production delay, we will make reasonable efforts to inform you.

Where possible, we will provide an updated estimated completion or delivery timeframe.

If a delay is significant and we are unable to fulfil the order within an agreed timeframe, we will work with you to find an appropriate solution in accordance with applicable consumer protection legislation.

13. Damaged Parcels

Please inspect your order as soon as reasonably possible after delivery.

If your parcel arrives visibly damaged, please photograph the parcel before opening it where possible.

If the products inside are also damaged, please take clear photographs of:

• the outer packaging;

• the shipping label;

• the internal packaging; and

• the damaged products.

Please retain the packaging until the issue has been resolved.

Contact us as soon as reasonably possible with your order number and photographs so that we can investigate the matter.

Please refer to our Return & Refund Policy for information regarding damaged or defective products.

14. Incorrect or Missing Items

If your order arrives with incorrect or missing products, please contact us as soon as reasonably possible.

Please provide:

• your order number;

• details of the missing or incorrect items; and

• photographs where relevant.

We will investigate the issue and provide an appropriate remedy where Partytjie is responsible for the error.

15. Lost Parcels

If a parcel appears to have been lost in transit, please contact us so that we can investigate the matter with the courier.

Courier investigations may take time and may require confirmation from the delivery provider.

Where a parcel is confirmed as lost, we will work with you to arrange an appropriate solution, which may include replacement or refund where applicable.

16. Collection

Where collection is offered, orders may only be collected once you have received confirmation that your order is ready.

Please do not arrive for collection before receiving confirmation.

Collection arrangements, times and locations may be communicated separately.

17. Changes to Delivery Details

If you need to change your delivery address, please contact us as soon as possible.

We may be able to amend the delivery details if the order has not yet been dispatched.

Once an order has been collected by the courier, address changes may not be possible and may result in additional courier charges.

18. Courier Responsibility

We carefully package orders before dispatch and use third-party courier providers to deliver parcels.

Once your order has been handed to the courier, delivery is partly dependent on the courier's operations.

However, if you experience a genuine delivery problem, please contact us rather than dealing with the issue alone. We will make reasonable efforts to assist with tracking, investigations and resolution.

19. Force Majeure and Events Beyond Our Control

Partytjie will not be responsible for delivery delays caused by events reasonably beyond our control.

These may include:

• severe weather;

• natural disasters;

• strikes;

• civil unrest;

• transport disruptions;

• power outages;

• supplier delays;

• courier network interruptions;

• governmental restrictions; or

• other comparable circumstances.

Where such an event materially affects your order, we will make reasonable efforts to keep you informed and assist where possible.

20. Contact Us

If you have any questions about production, shipping or delivery, please contact us using the contact details provided on our website.

When contacting us about an existing order, please include your order number so that we can assist you as quickly as possible.

21. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude or limit any rights available to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or any other applicable South African legislation.

Where this policy conflicts with a mandatory legal right, the applicable legislation will take precedence.